111det FAQ — All your questions answered, right here

First, make sure you're entering the correct mobile number and password. Caps Lock Check whether your account is locked. Clear your browser cache and try again. If you've forgotten your password, use the "Forgot Password?" option. If the issue continues, reach out to our live chat support.

On the login page "Forgot your password?" Click the link. Enter your registered mobile number or email address and a reset link will be sent to you. The link is valid for 15 minutes. Once you set a new password, you'll be able to log right back in.

Yes, KYC verification must be completed before making a withdrawal. Upload a photo of your National ID or passport and verification will be done within 24 hours. Once verified, you can withdraw without any limits. Verification is not required for deposits or playing games.

No. Under 111det's policy, each person may hold only one account. If multiple accounts are found, all of them will be closed and any balance may be forfeited. Separate family members may open their own accounts using different devices and mobile numbers.

The minimum deposit on 111det is just BDT 500. The daily deposit limit for bKash and Nagad is up to BDT 50,000. Bank transfers allow for higher limits. New members receive a special welcome bonus on their first deposit.

After making a payment via bKash or Nagad, your balance usually arrives within 5-15 minutes. If it still hasn't appeared after 30 minutes, Transaction ID Contact us via live chat. Our support team will verify and resolve the issue quickly. Keeping a screenshot of your deposit will help speed up the process.

Minimum Withdrawal Amount BDT 500. The maximum daily withdrawal limit is BDT 1,00,000. Verified accounts may be eligible for a higher limit. Withdrawals from bonus funds require the wagering conditions to be met first.

If your withdrawal is cancelled, the funds are automatically returned to your 111det balance. Contact live chat to find out the reason. Common causes include incomplete KYC, an incorrect account number, or unmet wagering requirements.

Wagering means you must bet your bonus funds a set number of times before withdrawing. For example, a 10x wagering requirement on a BDT 1,000 bonus means you need to place BDT 10,000 in total bets. Slots count 100% toward wagering, while Live Casino games may count as 50%. Conditions vary by bonus — check the promotions page for full details.

Loyalty points accumulate with every bet you place. You can redeem them for cashback, free spins, bonus credits, or special rewards. The more points you earn, the higher your VIP level climbs — and the better your benefits get.

Start by refreshing your browser and clearing the cache. Check your internet connection — a minimum of 3G is required. Try a different browser or the app. If you're using a VPN, turn it off. If the problem persists, contact support with the game name and a screenshot.

111det's live Sports Betting covers cricket, football, tennis, badminton, and more than 20 other sports. You can place bets with real-time odds while matches are in progress. Sports Page Watch live events directly from the platform. A cashout option is also available so you can close any bet at any time.

To install the APK on Android "Unknown Sources" or "Install Unknown Apps" option must be enabled. Go to Settings > Security > Unknown Sources and grant permission. You can turn this setting back off after installation. The 111det APK is completely safe and virus-free.

Yes, the same account works on both the app and the website. Your balance, bonuses, and betting history all stay synchronized — no matter which device you log in from, everything remains up to date.

Yes, 2FA is available on 111det. Go to Account Settings, select the Two-Factor Authentication option, and enable it with your mobile number. An OTP will be required at every login, keeping your account more secure. 2FA is also triggered automatically when logging in from an unrecognized device.

Change your password immediately and notify 111det support via live chat. The support team will temporarily lock your account and investigate. If any suspicious transactions are found, we will attempt to reverse them. Going forward, use a strong password and enable 2FA.